Refund Policy
Return & Refund Policy
At Daiwa Felicity®, we want you to have a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our policy below.
Return Window
We accept returns within 30 days of delivery.
Eligibility for Returns
To qualify for a full refund, items must be:
- Unused and unworn
- In original condition
- In original packaging
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds include the item price and applicable sales tax
- Original shipping charges are non-refundable
- Refunds are issued to the original payment method
Once your return is received and inspected:
- Processing may take up to 7 business days
- Refunds typically appear within 3–5 business days, depending on your bank
Exchanges & Replacements
We will replace defective, damaged, or incorrect items if notified within 30 days of delivery.
- Return shipping for defective items is covered by Daiwa Felicity
- Replacement orders will be shipped via UPS Ground with tracking provided
Restocking Fees
Items returned without original packaging or showing signs of use may:
- Be denied a full refund, or
- Be subject to a 20% restocking fee
Non-Returnable Items
The following items are not eligible for return or refund:
- Factory refurbished or open-box items
- Sale items
- Gift cards
- Personal care goods (e.g., beauty products)
- Pillows
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Return Approval
We reserve the right to refuse returns that do not meet the above conditions or lack required information.